Terms of sale (business customers)

About us

resiliencelab.co.uk is operated by Floodwatch Ltd trading as Resilience Lab. Floodwatch Ltd is a company registered in England and Wales (company number 17031025). Registered office: 3rd Floor, 86-90 Paul Street, London, EC2A 4NE. Legal & statutory enquiries: [email protected]. Order & customer enquiries: [email protected].

Before the shop opens

Online ordering is not yet open. Products and print books are shown for information. Where an item shows "Register interest", you can leave your email address and we will tell you when it can be ordered. No payment is taken and no contract is formed.

Product details, availability and prices may change before ordering opens. The price that applies is the one shown at checkout when you order.

Orders and contract

Once the shop is open, placing an order is an offer to buy. A contract is formed when we email you to confirm your order has been accepted. If an item is unavailable we will tell you and refund any payment in full.

Prices and payment

• Prices are in pounds sterling.
• Floodwatch Ltd is not registered for VAT, so no VAT is charged and our receipts do not show VAT.
• Payment is by debit or credit card, taken through Stripe at checkout. We do not offer bank transfer, invoice or credit terms.
• You can add your PO or cost-centre reference at checkout, and it is printed on your paid receipt.
• We check prices carefully. If we make an obvious pricing error, we will contact you before dispatch and you can cancel for a full refund.

Delivery

See our delivery page for where we deliver and how long it takes.

Cancellation and faulty goods (business customers)

These terms are for business customers. The 14-day cancellation right under the Consumer Contracts Regulations does not apply to business purchases, but we will consider returns of unused, unopened items within 14 days of delivery at our discretion.

Goods must be of satisfactory quality, fit for purpose and as described (Sale of Goods Act 1979). If an item is faulty, tell us promptly and we will repair, replace or refund it.

Safe and lawful use

• Fixed electrical work, including generator changeover and battery connection to a home or building's wiring, must be carried out by a competent person to BS 7671 and notified under Building Regulations where required.
• Radio transmitters must be used within Ofcom rules. Some equipment requires an amateur or business radio licence.
• Guides, calculators and reviews on this site are general information, not professional advice for your specific property. Reviews are researched summaries of manufacturer data and independent third-party testing; we do not test the items ourselves.

Affiliate links

Some book links go to Amazon UK or Bookshop.org, and we may earn a commission if you buy. This does not change the price you pay or which books we recommend.

Our liability

Nothing in these terms limits liability for death or personal injury caused by negligence, or for fraud. Otherwise, our total liability for any order is limited to the price paid for that order, and we are not liable for indirect or consequential loss, including loss of profit, business interruption or loss of data.

Law

These terms are governed by the law of England and Wales. You can bring proceedings in the courts of the part of the UK where you live.